1. Scope and priority
This policy applies to digital software, downloads, and ongoing digital services sold by JD Legal AB under the Macchiato Labs name. Product-specific terms may provide more favourable rights or additional procedures; they cannot remove mandatory consumer rights.
The terms supplied with a purchase explain whether it is digital content, an ongoing digital service, or a subscription, because withdrawal and cancellation rules can differ.
2. Consumer withdrawal period
Where Swedish or other applicable consumer law provides it, a consumer normally has 14 days to withdraw from a distance contract without giving a reason. The applicable purchase terms explain when the period begins and any exception.
A withdrawal notice may be submitted through the clearly labelled online withdrawal function. It is separate from ordinary subscription cancellation. A consumer may also use another unambiguous statement where the law permits.
3. Immediate digital content and early service
Downloaded or immediately supplied digital content
If a consumer asks us to start supplying digital content during the withdrawal period, any loss of the withdrawal right occurs only where the legal conditions are met, including prior express consent, acknowledgment of the consequence, and confirmation in a durable medium.
Ongoing digital services
Starting an ongoing service during the withdrawal period does not automatically eliminate the right. Where law allows a proportionate charge after the consumer expressly requests early performance and receives the required information, that charge reflects service actually supplied.
4. Subscription cancellation
Subscription terms state the billing interval, renewal, minimum term (if any), and cancellation deadline. Unless those terms provide more favourable treatment, cancellation stops future renewal and access continues until the end of the already paid billing period. Use the cancellation route identified with the product or the billing contact topic.
Cancellation is not the same as statutory withdrawal, complaint, or termination for non-conformity.
5. Refund baseline
Refund eligibility is assessed according to the product terms and mandatory law. Refunds or equivalent remedies are generally appropriate for:
- a duplicate or clearly erroneous charge;
- failure to provide paid access after a reasonable opportunity to correct delivery;
- a product materially not conforming to the contract where repair or re-performance is unavailable, unsuccessful, or not required before another remedy;
- a valid statutory withdrawal or termination; or
- another case where applicable law or the product’s express promise requires it.
A change of mind after immediate digital content was fully supplied under a valid withdrawal waiver does not by itself create an additional voluntary refund right. An already paid subscription period is not automatically refunded merely because renewal is cancelled. These statements never displace mandatory remedies.
Approved refunds are returned through the original payment method where practicable. After we issue a refund, the bank or card provider may take additional time to post it.
6. Non-conformity, statutory complaint rights, and support
If a digital product is faulty or not as described, contact us with the product, account or order reference, device or browser, expected behaviour, and what happened. Do not include secrets. Depending on applicable law, remedies may include bringing the product into conformity, re-performance, a price reduction, or ending the contract and receiving repayment.
This policy does not shorten statutory complaint rights. Product-specific terms explain updates, support, and relevant complaint periods.
7. Disputes and chargebacks
We encourage customers to contact us first so we can identify the order and address the issue. This does not limit the right to ask a payment provider or card issuer about an unauthorised or disputed transaction or to use a legal remedy.
If a consumer claim cannot be resolved, eligible Swedish disputes may be submitted to Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, Sweden, at arn.se. After rejecting an actual consumer claim, we will provide the relevant dispute-resolution information and state whether we will participate.
8. Physical goods and returns
Macchiato Labs products are digital. Shipping and physical return procedures therefore do not apply.
9. How to request action
- For withdrawal, use the online withdrawal function.
- For cancellation, use the route identified with the product or the billing contact topic.
- For a refund, defect, complaint, or payment dispute, use the billing contact topic and include the order reference if available, product, issue, and requested remedy.
JD Legal AB creates a reference for each online submission.